How can we help?

• WhatsApp: +260 967 727 903
• Email: hello@mytalu.io
• In the app: Profile, then Support

Please include your name and the phone number or TaluTag on your Mytalu account. If it's about a payment, add the transaction reference and date.

Never share your PIN, password or one-time codes with anyone — including someone who says they work for Mytalu.

This applies to the Mytalu, Mytalu Under 18 and Mytalu Business apps, provided by Mytalu (Zambia) Limited.

To request deletion:

1. Move any money out of your account first. We can only close an account with a zero balance.
2. Email hello@mytalu.io with the subject “Delete my account”, from the email address on your account, or message us on WhatsApp from the phone number on your account. Include your full name and TaluTag.
3. We'll check it's really you, close the account and confirm by email.

Under 18 accounts: the child can ask to close their account in the Mytalu Under 18 app (Profile, then Close my account), or their parent or guardian can do it from the Mytalu app. Business accounts: the account owner should email us from the business's registered email address.

When your account closes, we:

• end your sign-in access and every session;
• delete your contacts (and the friends we matched from them), your saved devices and push notification codes, and Face ID or fingerprint sign-in;
• delete your budgets, scheduled payments, notifications and profile picture.

Kept for a legal period, then destroyed: as a Bank of Zambia–licensed payment provider, we must keep your identity (KYC) documents and transaction records for the minimum period set by Zambian law, including anti-money-laundering law. This period starts when your account closes. We don't use this data for anything else, and we destroy it when the period ends. We also keep the audit logs that record what happened on the account, as our regulators require.

Under 18 applications: if an application for a child's account is rejected or withdrawn, we delete its documents and photo after 90 days. See the under-18 privacy notice.

See our Privacy Policy for more on how we handle your data.