You can download the app from the Google Playstore for Android here and from the App Store for iPhone here.

Wallets

• Opening a mytalu account is free
• Opening a saving pot is free
• Using the analytics features, budgeting tools, payment planners, and Aura is free
• Sending money to other mytalu users incurs a cost of 0.1% of the value of the transfer
• Sending money to a mobile money account incurs a cost of 2.5% of the value of the transfer

Other

• Paying Bills incurs a cost of 0.1% of the value of the bill payment.

We are live in Zambia and Tanzania and we hope to be launching additional countries very shortly.

When you add money to your account, the equivalent value of e-money is credited to your account immediately.

The money that we receive is placed into a dedicated client money bank account that is held with large commercial or central banks (client money accounts keep your money separated from our own money, and the banks that can be used are subject to regulations). This process is called safeguarding.

Funds are safeguarded until the e-money is used to either pay bills or send money to sub-wallets. 

With the safeguarding method, you, the mytalu account holder, are protected from an adverse event such as insolvency. In that event, you would receive the full value of your e-money balance from the client money bank account, where the funds were being safeguarded.

The money in your account isn’t covered by the Financial Services Compensation Scheme (because it is safeguarded instead).

For additional information on how to protect your app from fraud from Take Five, click here.

No, at the moment we only support fiat money, such as US dollars and Ugandan shillings which are backed by governments.

To view the mytalu onboarding process, you can watch our tutorial here.

To understand how to use your mytalu account, watch our Getting Started tutorial here.

Firstly, you must ensure all your digital wallets are empty of all funds. You can then close your account by heading to the Profile section in the app.

mytalu values its relationship with you and that is why it places great importance on client feedback. If you have experienced excellent service, mytalu would love to hear about it. Similarly, if you have faced a challenge with any of mytalu’s products, services or platforms, mytalu would equally appreciate your feedback.

Contact us at: hello@mytalu.io

We aim to resolve challenges as soon as they are brought to our attention. Where we are unable to resolve an issue immediately, we should revert with an acknowledgement within two business days. You will also receive a reference number to use for any subsequent follow-up on your complaint.

If the resolution provided does not meet your expectations, write to the Chief Operating Officer, Mytalu (Zambia) Limited, Blue House, Part of Plot No 2374, Great East Road, Lusaka, Zambia. Should you need to escalate further, please direct your correspondence to the CEO at the same address.

Redress from the respective regulators can also be sought, should you be dissatisfied with the final resolution provided by mytalu.

mytalu will aim to resolve all complaints within 3 to 15 days depending on the nature of the complaint. Please note that these complaint resolution timeframes exclude those pertaining to Virtual Cards or Disputed Transactions and Fraud cases, which will be resolved within 45 days and 60 days respectively.

If you are still not satisfied with our resolution, you reserve the right to seek redress from the regulators below:

1. Consumer Protection and Competition Commission
2. Bank of Zambia

You can reach out to the mytalu team at any time by emailing hello@mytalu.io