Privacy policy

This Privacy Policy was last updated on April 29th, 2021. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page.

Our Core Principle

We are committed to protecting and respecting your privacy. To that end, we will always keep your personal data safe and private, and we will never sell your personal data. We recognize the importance of protecting and managing your personal data and so we treat it with the utmost care and security. In order to do this, we use a variety of physical and technical measures to keep your personal data safe and prevent unauthorized access to it.

Your personal data will be collected at various points within the mytalu ecosystem; namely on our website, within the mytalu app and through any of the services you get access to through both the app and website.

For clarification, ‘personal data’ refers to information that can be used to personally identify you.

This privacy policy will set out how we collect and how we use your personal data.

If you have concerns about how we use your personal data, please contact


The types of personal data collected

Information you give us: This can be collected at various points, examples include when you fill out any forms, correspond with us, register to use the mytalu app, open an account and use our services, take part in any online discussion, speak with a member of our team, contact us for any other reason.

Information collected: Name, address, date of birth, email address, phone number, device details, username, password and registration information, details of your account, identification documents, records of any customer interaction, your image as part of the KYC process, the information you provide about other people when creating sub-wallets.

Information from your device: Technical information pertaining to both your computer and mobile, information about your visit, clicks, pages, links, information on transactions, information stored on your device.

Information about your location: location services such as GPS technology


What is the legal basis for using your personal data?

Our legal basis will fall under one of the following categories

  • Keeping to our contracts and agreements with you
  • Legal Obligations
  • Legitimate Interests
  • Consent
  • Substantial Public Interest


How do we use your personal data?

Providing our services – To set you up with a mytalu account, we need to use your personal data to verify you through a KYC process and decide whether to create your account or not. We use your personal data to give you details of products and services. We use your personal data to enable you to conduct transactions with your mytalu account and to meet any legal obligations therein.

Protecting and preventing fraud – We use your personal data to check your identity and protect against fraud. Through your personal information, we can better manage risk create a safer financial environment.

Marketing efforts – We use your personal data to provide you with information on new products and features that we think you will benefit from. We are also able to gauge the effectiveness of marketing efforts and ask your opinion about products and services.

To keep our services up and running – Personal data helps us keep our operations smooth and seamless

Helping with social interactions – Using your personal data helps us create a better customer journey and improve customer interaction experiences.

Providing location-based services – Personal data helps us provide relevant advertising and prevent fraud.

Preparing anonymized statistical datasets – We prepare anonymized statistical datasets showing data about transaction habits. This helps us provide better services to you going forward.

Meeting our legal obligations – We may need to share personal data about you with other organizations in order to meet legal requirements and prevent crime from occurring.


Do we make automated decisions about you?

Depending on the mytalu products or services you use, we may make automated decisions about you.

When opening an account, we use automated services to complete identity and address check and we run systems to prevent money laundering.

We use systems to detect fraud. This involves monitoring your account to detect fraud and financial crime.


How do I exercise my rights?

You can contact us through


Do we share your personal data with anyone else?

We share your data with the owners of the created sub-wallets. They will be provided with information about the sender (your) details.

We share your data with third party suppliers in order to perform our services to you and to help improve the services going forward.

We share your data for legal reasons to make sure we meet regulatory requirements.


Will my information go outside the United Kingdom?

Yes. As mytalu offers services that involve the transfer of money to countries outside the United Kingdom, your data will also be used outside the United Kingdom.


Do we use cookies on our website?

We use cookies to analyse how you use our website.

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